Services

Comprehensive Airline Representation

Mack Air delivers end-to-end airline representation services across passenger, cargo, operational, and marketing functions. Backed by over four decades of aviation expertise and the strength of John Keells Holdings, we help airlines grow market share, strengthen visibility, and achieve operational excellence in Sri Lanka.

Airport Operations and Supervision

Mack Air delivers precision-driven airport operations and supervision services ensuring efficient coordination, regulatory compliance, passenger handling, and seamless aircraft turnaround support at Bandaranaike International Airport.

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Provide comprehensive support in securing overflight clearances, landing permits, and all necessary regulatory approvals in full compliance with local aviation authorities.

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  Oversee all passenger service functions including check-in, boarding, special assistance, and VIP handling, ensuring adherence to airline service standards and seamless passenger experience.

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  Manage and supervise aircraft turnaround activities to ensure strict adherence to flight schedules, minimizing ground time and optimizing operational efficiency.

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  Oversee cargo loading and unloading processes, ULD management, and ensure compliance with safety, security, and handling procedures.

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  Coordinate comprehensive ground handling services including aircraft marshalling, parking, towing, air conditioning, GPU operations, and aircraft fuelling support.

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  Assist in securing, managing, and optimizing airport slots to ensure efficient flight scheduling and regulatory compliance.

Private Jet Handling at the Cinnamon Air terminal

Precision-Driven Flight Handling at CMB

Deliver end-to-end operational supervision at Colombo Bandaranaike International Airport (CMB), ensuring seamless coordination across all ground and airside touchpoints for efficient flight operations.

Build Your Story of Success

Driving airline growth through strategic partnerships and proven aviation expertise over four decades.

The Rise of Air Asia

Through strategic market expansion efforts, Mack Air played a pivotal role in creating and growing the low-cost air travel market in Sri Lanka, helping strengthen AirAsia’s presence in the country. Our expertise drove flight frequency growth, increasing Malaysia flights from 3 to 14 per week. Building on this success, AirAsia Thailand introduced Bangkok with 3 weekly flights which was subsequently increased to daily flights and 10 weekly flights for the 2025/26 winter schedule. Beyond frequencies, we successfully promoted AirAsia’s network beyond Malaysia and Thailand, unlocking new travel opportunities and driving sustained growth.

Four Decades with Gulf Air

For over 40 years, Mack Air has proudly represented Gulf Air in Sri Lanka, driving market growth and increasing traffic to Europe while redefining the airline’s presence beyond the Gulf region in this market. We also played a key role in securing pilgrim movements for Hajj and Umrah. Our strong relationships and proven success contributed to Gulf Air’s expansion from two weekly flights post Covid to daily operations and the securing of 5th freedom rights to Male. We continuously managed to achieve a ~97% space utilization with high yield commodities.

Success Through the Seasons with Air France-KLM

Mack Air played a key role in the successful expansion of Air France/KLM's seasonal operations. Despite regional challenges in tourism and travel, Air France winter operations were successfully concluded by achieving the required load factors and yields. The company was also involved in obtaining the necessary regulatory approvals and setting up the airport operations in a short span of time. This success led to Air France becoming the first airline post Covid to confirm a winter schedule to Sri Lanka for the 2021/2022 and 2022/2023 seasons.

Jet Airways Expansion

Mack Air played a key role in Jet Airways’ expansion in Sri Lanka, managing its offline operations before paving the way for online services in 2004. Starting with just two weekly flights to Chennai, we were instrumental in establishing Jet Airways as a carrier capable of carrying passengers to destinations beyond India, while positioning select Indian airports as hubs for Sri Lankan travelers to Europe, US and Canada. Our efforts drove remarkable growth, with Jet Airways expanding to 35 weekly flights, including double daily services to Chennai and daily flights to Mumbai, Bangalore, and Delhi, a true testament to our commitment in terms of achieving the airline’s vision.

Comprehensive Sales & Marketing

Mack Air takes full responsibility of its partnered airlines' sales and marketing strategy and execution in Sri Lanka ensuring continued market growth. A diversified marketing mix is leveraged to ensure the right audience is reached with the right message.

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