Question 1

What Services does Mack Air provide?

Accepted Answer

Mack Air represents international airlines in Sri Lanka, managing sales, marketing, ticketing, and operations to grow revenue, ensure compliance, and expand market presence.

Question 2

Are AirAsia tickets refundable?

Accepted Answer

AirAsia tickets are generally non‑refundable, but you can get a refund if the flight is cancelled/rescheduled by the airline. Airport taxes may be refunded for unused tickets, subject to airline rules.

Question 3

Do Sri Lankan passengers require a transit visa in Bahrain?

Accepted Answer

No. Sri Lankan passport holders don’t need a transit visa in Bahrain for connections under 24 hours.

Question 4

What exactly is APG Cargo's role in Sri Lanka?

Accepted Answer

APG Cargo acts as a "one-stop-shop" for air freight, where Mack Air provides local agents with a centralized platform to book cargo on hundreds of international airlines. This allows for seamless interlining, even when the specific carrier doesn't fly directly into Colombo.

Question 5

Where do Air France–KLM flights operate?

Accepted Answer

From Colombo, connect via India (BOM, DEL,BLR), UAE (DXB) and Saudi Arabia (DMM, RUH) with daily flights to Paris and Amsterdam, then onward to Europe, North America, and global destinations. Air France-KLM uses UL/FZ/6E/AI as connecting carriers from CMB.

Question 6

Do the passengers traveling CMB to Africa (NBO) need transit visa in BOM/DXB?

Accepted Answer

No, they don’t need transit visa at transfer points in Middle East, India.

Question 7

Do the passengers traveling CMB to Africa (NBO) need transit visa in BOM/DXB?

Accepted Answer

No, they don’t need transit visa at transfer points in Middle East, India.

Question 8

What is the baggage allowance?

Accepted Answer

Cabin: 7 kg (1 piece) Check-in: 15 kg (domestic) / 30 kg (international)

Question 9

What does APG Sri Lanka offer?

Accepted Answer

APG Sri Lanka provides airline distribution, interline e-ticketing, and GSA solutions, enabling travel agents to access global airlines and issue GP-275 tickets efficiently.

Question 10

How can I purchase excess luggage?

Accepted Answer

Enhance your travel experience by securing excess baggage ahead of time. Conveniently pre-purchase additional luggage online when booking your flight, or simply add it later via Manage Booking.

Question 11

What is the hand baggage allowance ?

Accepted Answer

Economy class 1 piece Total weight of 7kg, Dimension - 22"" x 14"" x 9"" or 56cm x 36cm x 23cm Business class 1 piece Total weight of 15kg Dimension- 22"" x 14"" x 9"" or 56cm x 36cm x 23cm (including wheels and handles)

Question 12

Is Royal Air Moroc available on BSP in LK Market?

Accepted Answer

Yes, Royal Air Maroc can is available on BSP in the LK market.

Question 13

What is the hand baggage allowance ?

Accepted Answer

Economy Class guests are entitled one piece of cabin baggage not exceeding 7kg. Business Class guests are entitled to two pieces of cabin baggage. Each piece should weigh no more than 7kg and the combined weight of both pieces should not exceed 12kg

Question 14

What destinations does Cinnamon Air fly to in Sri Lanka?

Accepted Answer

Cinnamon Air operates domestic scheduled and charter flights to some of Sri Lanka’s most sought-after destinations, including Colombo, Kandy, Sigiriya, Trincomalee, Batticaloa, Hambantota, and Castlereagh. These domestic air transfers are designed for luxury travelers seeking faster, more convenient access to resorts, wildlife parks, beaches, and cultural attractions across Sri Lanka

Question 15

What types of cargo can be transported?

Accepted Answer

We handle a variety of specialized cargo, including Live Fish, Edible Fish, Courier, and General Cargo (GCR). Our operations are specifically optimized to manage both perishable and standard shipments efficiently

Question 16

What type of cargo can be sent via TAP Air Portugal?

Accepted Answer

General Cargo (GCR) shipments

Question 17

What exactly is APG Cargo's role in Sri Lanka?

Accepted Answer

APG Cargo acts as a "one-stop-shop" for air freight, where Mack Air provides local agents with a centralized platform to book cargo on hundreds of international airlines. This allows for seamless interlining, even when the specific carrier doesn't fly directly into Colombo.

Question 18

What are the best things to do in Malaysia for first-time travelers?

Accepted Answer

Malaysia offers a mix of modern cities, tropical islands, rainforests, and cultural heritage sites, making it one of the most diverse destinations in Asia. Popular things to do in Malaysia include visiting the Petronas Twin Towers, exploring street food markets in Penang, relaxing in Langkawi, and discovering wildlife in Borneo.

Question 19

What are the best things to do in Bangkok for first-time travelers?

Accepted Answer

Popular things to do in Bangkok include visiting the Grand Palace, exploring floating markets, shopping at luxury malls, and enjoying rooftop dining along the city skyline

Question 20

What is the best time to visit Bahrain?

Accepted Answer

The best time to visit Bahrain is between November and March when temperatures are cooler and comfortable for sightseeing, shopping, outdoor activities, and island excursions. This period is also popular for cultural festivals, Formula 1 events, and Bahrain tourism experiences.

Question 21

What is the best time to visit New York?

Accepted Answer

The best time to visit New York is during spring (April to June) and autumn (September to November) when temperatures are pleasant and ideal for sightseeing. Winter is popular for Christmas celebrations and shopping, while summer offers festivals, outdoor events, and rooftop experiences.

Question 22

What is the best time to visit Nairobi?

Accepted Answer

The best time to visit Nairobi is from June to October during the dry season, ideal for safaris and outdoor activities. January to February also offers pleasant weather and excellent wildlife viewing opportunities.

Question 23

Do Sri Lankan travelers need a visa to travel to the Philippines?

Accepted Answer

Sri Lankan passport holders are generally required to obtain a visa before traveling to the Philippines

Question 24

Do Sri Lankan travelers need a visa to travel to Japan?

Accepted Answer

Sri Lankan passport holders are required to obtain a visa before traveling to Japan. Travelers should ensure their passport, financial documents, return tickets, and accommodation details are prepared in advance when applying for a Japan tourist visa

Question 25

Do Sri Lankan travelers need a visa to visit Vietnam?

Accepted Answer

Yes. Most Sri Lankan passport holders need a visa to enter Vietnam for tourism or business travel. Travelers can usually apply for a Vietnam e-Visa online before departure. Make sure your passport is valid for at least six months and carry confirmed hotel bookings and return flight details when traveling

Question 26

Do Sri Lankan travelers need a visa to travel to Japan?

Accepted Answer

Sri Lankan passport holders are required to obtain a visa before traveling to Japan. Travelers should ensure their passport, financial documents, return tickets, and accommodation details are prepared in advance when applying for a Japan tourist visa

Question 27

Do Sri Lankan travelers need a visa to visit Singapore?

Accepted Answer

Sri Lankan passport holders generally require a visa to enter Singapore for tourism purposes. Travelers should apply for a Singapore tourist visa before departure and ensure their passport is valid for at least six months. It is also recommended to carry confirmed hotel bookings, return flight tickets, and proof of sufficient funds when arriving in Singapore.

Question 28

Do Sri Lankan travelers need a visa to visit China?

Accepted Answer

Yes. Sri Lankan passport holders generally require a visa to enter China for tourism, business, or study purposes. Travelers should apply for a Chinese visa before departure and ensure their passport is valid for at least six months. It is also important to carry confirmed hotel reservations, return flight tickets, and supporting travel documents when arriving in China.

Question 29

Do Sri Lankan travelers need a visa to visit Indonesia?

Accepted Answer

Yes. Sri Lankan passport holders generally require a visa or e-visa to enter Indonesia for tourism purposes. Travelers should check the latest Indonesian immigration requirements before departure and ensure their passport is valid for at least six months. It is also recommended to carry confirmed hotel bookings, return AirAsia flight tickets, and proof of sufficient funds during travel.

Question 30

Do Sri Lankan travelers need a visa to visit Cambodia?

Accepted Answer

Yes. Sri Lankan passport holders generally require a visa or e-visa to enter Cambodia for tourism purposes. Travelers should ensure their passport is valid for at least six months and carry confirmed hotel bookings, return flight tickets, and sufficient travel funds when arriving in Cambodia.

Question 31

Do Sri Lankan travelers need a visa to visit South Korea?

Accepted Answer

Yes. Sri Lankan passport holders generally require a visa to enter South Korea for tourism. Travelers should apply for a South Korean tourist visa before departure and ensure their passport is valid for at least six months. It is recommended to carry confirmed hotel reservations, return flight tickets, travel insurance, and proof of sufficient funds when arriving in South Korea.

Question 32

Do Sri Lankan travelers need a visa to visit Australia?

Accepted Answer

Yes. Sri Lankan passport holders require a visa to enter Australia for tourism, business, or study purposes. Travelers must apply for an Australian tourist visa before departure and ensure their passport is valid for at least six months. Supporting documents such as return flight tickets, hotel bookings, travel insurance, and proof of funds may also be required

Question 33

Do Sri Lankan travelers need a visa for Laos?

Accepted Answer

Yes, Sri Lankan travelers generally require a visa to enter Laos. Travelers can usually apply for a Laos eVisa online or obtain a Visa on Arrival at selected international airports and border checkpoints, subject to updated immigration requirements and supporting documents

Question 34

What is the best time to visit Chiang Mai?

Accepted Answer

The best time to visit Chiang Mai is from November to February when the weather is cool and comfortable. This period is ideal for sightseeing, mountain excursions, temple visits, and outdoor activities. Travelers can also experience popular festivals such as Yi Peng Lantern Festival and Loy Krathong.

Question 35

What is the best time to visit New York?

Accepted Answer

The best time to visit New York is during spring (April to June) and autumn (September to November) when temperatures are pleasant and ideal for sightseeing. Winter is popular for Christmas celebrations and shopping, while summer offers festivals, outdoor events, and rooftop experiences.

Question 36

How does Mack Air, a leading GSA in Sri Lanka, drive passenger demand?

Accepted Answer

As a leading GSA in Sri Lanka, Mack Air drives passenger demand through data-led B2B and B2C strategies, combining market intelligence, trade partnerships, and airline demand generation initiatives. Our approach supports airline market development in Sri Lanka, increases load factors, expands market share, and builds sustainable route growth for international airlines entering or scaling in Sri Lanka

Question 37

What is Mack Air’s role as a Cargo GSA in Sri Lanka?

Accepted Answer

As a leading Cargo GSA in Sri Lanka, Mack Air provides end-to-end cargo management for airline partners, including cargo sales and reservations, operational supervision, revenue optimization, and financial management. With over four decades of experience, we act as a strategic extension of the airline, ensuring efficient market coverage and commercial performance

Question 38

What flight handling services do you provide in Sri Lanka?

Accepted Answer

We provide end-to-end flight handling services in Sri Lanka at Bandaranaike International Airport (CMB), including ground handling coordination, regulatory approvals, passenger handling, cargo supervision, and turnaround management. Our services are tailored for international airlines, charter operators, and private jets operating into Colombo

Question 39

How can Travel Agents partner with Mack Air?

Accepted Answer

Travel agents can partner with Mack Air to access airline fares, ticketing portal access, promotional deals and dedicated support.

Question 40

Can I change my travel date or time?

Accepted Answer

Yes, date/time changes are allowed up to the 48hrs before the original departure time, with applicable date change fees and fare difference.

Question 41

How much baggage allowance do I get on Gulf Air?

Accepted Answer

Baggage depends on fare family, Falcon flyer membership, and final destination. Gulf Air offers the highest baggage allowance with 40kg to London, 30kg to Europe and 40kg for Pilgrim groups.

Question 42

What types of cargo can be sent via the APG network?

Accepted Answer

We usually accept General Cargo (GCR), shipments. Because we represent a diverse range of airlines, your specific cargo needs can be matched.

Question 43

Do the passengers travelling from CMB to US & Canada on Air France-KLM need transit visa?

Accepted Answer

No. Sri Lankan passengers don’t need a transit visa when connecting via Europe, India, or the Middle East on Air France–KLM.

Question 44

What types of aircrafts KQ operate between NBO to ME (Middle east) & India?

Accepted Answer

737 and 787

Question 45

What types of aircrafts KQ operate between NBO to ME (Middle east) & India?

Accepted Answer

737 and 787

Question 46

Does Akasa Air provide meals?

Accepted Answer

Akasa Air offers a buy-on-board menu with a variety of snacks, meals, and beverages available for purchase.

Question 47

How do agents use APG Direct Connect?

Accepted Answer

Travel agents can register with APG Direct Connect to access a wider airline network, issue airline tickets, and benefit from advanced distribution technology and support.

Question 48

How many kilograms is my hand baggage allowance?

Accepted Answer

Economy Class: 1 piece of hand baggage weighing up to a maximum of 7 kgs. Business Class: 2 pieces of hand baggage weighing up to a maximum of 7 kgs each.

Question 49

Can I purchase excess baggage?

Accepted Answer

Yes, you can purchase excess baggage through the Hong Kong Airlines official website

Question 50

How many kilograms is my hand baggage allowance?

Accepted Answer

Economy class passengers are allowed one piece of hand baggage up to 10 kg. Business Class passengers are permitted one piece of hand baggage up to 12 kg. For both classes, the maximum cabin baggage dimensions must not exceed 55 x 40 x 25 cm.

Question 51

Are there any fees for changing my travel plans?

Accepted Answer

If your travel plans have changed, please note that change fees may apply depending on the booking class and fare rules of your ticket. Fees can also vary by country of origin. We recommend checking your ticket conditions to see if any exemptions apply.

Question 52

Why should travelers choose Cinnamon Air for domestic flights in Sri Lanka?

Accepted Answer

Cinnamon Air offers a premium domestic flying experience that combines comfort, efficiency, and breathtaking scenic views. Travelers can avoid long road journeys and enjoy quick connections between Sri Lanka’s top leisure destinations. With personalized service, convenient schedules, and seamless travel experiences, Cinnamon Air is a preferred choice for luxury holidays, honeymooners, and high-end inbound travelers

Question 53

Where does the cargo connect for onward destinations?

Accepted Answer

All cargo connects through our central hub in Bahrain (BAH). From this strategic point, shipments are seamlessly routed to their final destinations across our global network.

Question 54

Which countries does TAP Air Cargo serve?

Accepted Answer

TAP Air Cargo connects Sri Lanka with the USA, Canada, Brazil, Mexico, and other destinations through reliable connections.

Question 55

What types of cargo can be sent via the APG network?

Accepted Answer

We usually accept General Cargo (GCR), shipments. Because we represent a diverse range of airlines, your specific cargo needs can be matched.

Question 56

What is the best time to travel to Malaysia?

Accepted Answer

Malaysia is a year-round destination thanks to its tropical climate, but the best time for travel to Malaysia depends on the region you plan to visit. For beach holidays and island escapes, the west coast is generally best between November and April, while destinations on the east coast are ideal from March to September

Question 57

What is the best time to visit Bangkok?

Accepted Answer

The best time to travel to Bangkok is between November and February, when the weather is cooler and more comfortable for sightseeing

Question 58

Do Sri Lankan travelers need a visa for Bahrain?

Accepted Answer

Yes, Sri Lankan travelers require a visa to enter Bahrain. Many visitors can apply online through the Bahrain eVisa system, making the process convenient for tourists and business travelers. Travelers should always check the latest Bahrain visa requirements before departure.

Question 59

Do Sri Lankan travelers need a visa for New York?

Accepted Answer

Yes. Sri Lankan passport holders must obtain a valid US tourist visa before traveling to New York. Travelers should apply early, prepare financial and travel documents, and attend the visa interview at the US Embassy.

Question 60

Do Sri Lankan travelers need a visa for Nairobi?

Accepted Answer

Yes. Sri Lankan passport holders must apply for a Kenyan Electronic Travel Authorization (eTA) before traveling. Travelers should also carry hotel bookings, return tickets, and sufficient travel documentation.

Question 61

How long does it take to fly from Sri Lanka to Manila or Cebu?

Accepted Answer

Flights from Sri Lanka to the Philippines with AirAsia typically take around 8 to 14 hours depending on the transit duration and flight connection. Popular routes from Colombo to Manila and Cebu City are conveniently connected via major AirAsia hubs such as Kuala Lumpur and Bangkok, offering affordable fares and seamless travel options

Question 62

How long does it take to fly from Sri Lanka to Tokyo or Osaka?

Accepted Answer

Flights from Colombo (CMB) to Osaka (KIX) with AirAsia typically take around 13 hours 40 minutes to 17 hours 20 minutes, depending on the connection. Most AirAsia routes operate with a 1-stop transit via Bangkok (DMK) or Kuala Lumpur (KUL), offering an affordable and well-connected option for travellers flying from Sri Lanka to Japan

Question 63

How long does it take to fly from Sri Lanka to Vietnam?

Accepted Answer

Flights from Sri Lanka to Vietnam with AirAsia typically take around 7 to 12 hours, depending on the transit city and total connection time. Popular AirAsia routes from Colombo connect to key destinations such as Hanoi, Da Nang, and Ho Chi Minh City via major hubs like Bangkok and Kuala Lumpur, offering affordable fares, flexible connections, and excellent value for travelers seeking seamless access to Vietnam

Question 64

How long does it take to fly from Sri Lanka to Tokyo or Osaka?

Accepted Answer

Flights from Colombo (CMB) to Osaka (KIX) with AirAsia typically take around 13 hours 40 minutes to 17 hours 20 minutes, depending on the connection. Most AirAsia routes operate with a 1-stop transit via Bangkok (DMK) or Kuala Lumpur (KUL), offering an affordable and well-connected option for travellers flying from Sri Lanka to Japan

FAQ's